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Frequently Asked Questions

Is red light therapy safe?

Yes, red light therapy is safe. It has never shown serious side effects after thousands of scientific studies. However, people who are photosensitive are better off not using red light therapy.

All Helios devices undergo extensive testing and quality assurance. Helios devices are CE and RohS certified and meet the highest standards in the market.

What is the difference between red and infrared light?

Red light is 660 nm and infrared light is 850 nm. This means that the red light heals the skin on the surface, while the infrared light penetrates deeper into the skin.

How do I use red light therapy?

Use red light therapy 4 to 7 times a week, 10 to 20 minutes per session.

Do I need protective glasses?

Research shows that red light therapy is safe for the eyes and can help with eye complaints such as cataracts, macular degeneration and eye damage. It can even improve vision, especially in people over 40 years old. If the bright light is uncomfortable, you can close your eyes during the treatments and still get the benefits. If you want to keep your eyes open, avoid looking directly into the lamp and look past it to stay more comfortable during the treatment.

What about shipping?

Once you order from us, we will keep you informed with our track & trace function for real-time updates on the status of your order.

Our team is committed to fast and hassle-free deliveries. However, due to high demand, shipping may take longer than usual. Please check estimated delivery time at checkout.

What is your return policy?

You have the opportunity to try out our products for the next 30 days. If you are not satisfied, you can return them for a full refund. We would like to emphasize that individual results may vary and specific results are not guaranteed. However, we are confident that you will benefit from it and we fully stand behind our product.

How can I reach you?

We pride ourselves on our customer service. Please see our Contact Page to get in touch with us!